1. Log all the way out of the Walk app.
2. Log back in.
3. Still missing? Open Settings (gear icon in the bottom right corner) and tap Sync.
4. Still nothing? Message your OM — double-check your name is spelled correctly in the system first (one captain’s turf didn’t load because their name was entered as “Iam” instead of “Ian”).

Turf is pre-cut ahead of time. Your OM works with you to match you to an available turf in a neighborhood you’ve expressed interest working in. Once you’re matched, that turf is yours for the whole program — it’s static and won’t change on you later.

1. Check your email (including spam) for the invite from info@ecanvasser.com.
2. If nothing’s there, message your OM to have it resent.
3. Still stuck after a resend? Your OM can loop in Prabh (QC) or Marisa to manually reset your account.

Not permanently — but logging all the way out can sometimes require a password reset to get back in (this has happened to at least one captain). Try:

1. Check if you can still log in on a different device (tablet, or the web app) — if so, your account is fine.
2. Do a password reset from the login screen.
3. Still stuck? Message Marisa or Prabh with a screenshot of what you’re seeing.

Check the Community Rising Neighborhood Captain Onboarding Tracker for your row. Any column highlighted gold/yellow is required before you can canvass. The tracker also links to all the quizzes you need to complete.

Be sure to also read and understand the disposition guide and safety training before your first shift.

Post questions in #captain-onboarding-questions or #captain-hr-qs and tag your manager, Roxanne, or Fatmah (tip: you can tag people by typing ‘@theirname’).

Canvassing (door):

Phone:

Text:

Other:

Yes.

This is the single most-asked judgment call — here’s the official version:

• Attempt: any attempt to reach the voter (call, text, knock) — no response needed.
• Contact: the door opened, phone was picked up, or you got a non-opt-out text reply. “Not interested” still counts as a Contact.
• Positive Contact: a real two-way exchange, roughly 30+ seconds — you reached a human and exchanged information. Even just pleasantries clears this bar. “Not interested” or “no reply” do not count.
• Quality Contact: something substantive happened toward building the relationship — specifically a follow-up (“wanted to check on X you mentioned”), a check-in (“did you get a chance to look at those resources?”), or a longer, substantive conversation (likely several min).

Note: so long as you enter a clear note that starts with either ‘positive’ or ‘quality’ Prabh will be able to assess whether what you entered is correct and make any necessary changes.

In the app: Use the Walk app’s search bar, type the number with no dashes or parentheses and include the country code (e.g. 16146360987).

On the browser: Click on Database, then Control-F or Command-F and search the phone number (no hyphens, dashes, or special symbols).

Check the map’s color-coding instead of relying only on search — texted contacts show up in a different color pin than call attempts, which can help you spot them visually. If you’re still stuck, message Prabh directly — she can look the person up on the backend for you.

Tap into the house/contact record, then tap the arrow on the right side of the name row, and scroll down to House Notes.

1. Open any view.
2. Tap the striped upside-down triangle icon (or the circle with 3 lines), top right — that’s the filter button.
3. You can filter by either Lists or Interaction Statuses:
   • Lists lets you narrow to just one turf at a time instead of seeing all of them at once (or 2, 3, etc., if you have more than one).
   • Interaction Statuses lets you choose specific statuses — e.g. anyone you haven’t contacted yet, anyone who said “Return Later / Follow-up,” etc.
4. Check the boxes for whichever statuses you want, then scroll down and tap OK.
5. Tap Apply Filter — you’ll now only see the houses/voters matching your selection.

Heads up: filters don’t stay active between sessions, so you’ll need to reapply them at the start of each shift if you want to keep using them.

No — it’s a display quirk, not data loss. Tapping the same contact again makes the app think you’re starting a new interaction, which defaults to “Canvass – Answered” on screen. Your real saved data is safe.

1. Tap the 3 dots next to the contact.
2. Tap the arrow next to the edit pencil to see the true logged status.
3. Or check the Field Tracking view on the web app — that’s the authoritative record.

1. Log all the way out and back in.
2. Still stuck? Message Prabh directly with the voter’s name, the note text, and the status you meant to log — she can add it manually on the backend.

This looks like a real gap in the desktop version, not something you’re doing wrong. In the meantime, add your notes manually even without a prompt — they’ll still save. A star rating may not be possible for phone calls on desktop; that’s the less important of the two, so don’t worry about it.

House notes are shared by the whole address, not per-voter — everyone living at that house shares the same notes section, and it always appends. Never delete a previous note. Add your new note above the old one (hit enter, write at the top).

Lead every new note with outcome, date, name, so it’s easy to scan later.

Example house with two contacts, Ani and Prabh:

Quality 9/8 Ani – Talked with Ani about the community and her concerns about safety.
Positive 9/8 Prabh – Prabh was nice but only got to talk for 10 secs. She was running out of the house. I’ll text her to follow up.

Google Voice is increasingly suspending accounts outright (not just flagging), usually after around 25 uses of a very similar message. If you get suspended:

• Tap “Learn more” on the suspension notice and submit the review request — access typically returns in 24–48 hours.
• In the meantime, vary your wording (even something like swapping “Hi Neighbor” for “Hi [name]” helps) and space out sends rather than firing them off back-to-back.
• It’s fine to canvas your turf using your own personal phone while waiting.

Heads up: even a personal phone number can get flagged as spam by your carrier or Apple if you send a high volume of similar texts — if that happens, Apple has a review form at getsupport.apple.com/solutions.

Captains have used: Burner app (paid; “solid” per team but not personally tested by leadership), TextFree (free with ads), TextNow (free with ads, no send-later feature), Signal (has some calling features). Using your personal number is also fine if none of these work for you.

Ecanvasser’s text button opens your device’s native messaging app — iMessage on iPhone, the native Messages app on Android. If Google Voice is installed as an actual app (not just used in a browser tab), Ecanvasser will recognize it as an option as well. If you select ‘iMessage’ and don’t have an iMessage account, Ecanvasser will ask you to create one — instead you can select a different messaging app. You can also open your preferred messaging app and type in the voter’s phone number directly.

1. Select the voter’s record.
2. Tap Contact Details.
3. Add a Home phone number.
4. Tap Save, then save again on the Edit Contact page.
5. Never delete voter data — keep the old number and just add the new one.

Log a Follow-up Request directly in Ecanvasser. It syncs automatically to Helpdesk as a trackable, assignable ticket rather than just living in a note. If you want to check on one later, ask your OM to look it up rather than searching for it in Ecanvasser yourself.

You can also access these documents for door scripts: Pass 1 Community Rising Draft Voter Contact Script — August 2026 and this one.

GPS Field Tracking logs pins for your interactions and your shift start/end points, but only once you grant location permission. It’s important to keep GPS on both for Quality Control and your own safety. Keep GPS on for your whole shift.

• Won’t sync: check your connection, try a manual sync. Offline data is never lost — it just waits locally until you’re back in range.
• Crashed: force-close and reopen. Your logged data saves locally before a crash.
• Lost a note: it probably landed on the wrong record, not actually gone — check both the House Note and the specific person’s interaction history.
• Still stuck? Post in #ecanvasser-questions-and-troubleshooting.

Your Individual Dashboard shows your Activity Feed, headline stats, and Field Tracking history.

8–12% is the expected average for cold outreach (first-time contact), counting every contact type — positive, quality, not interested, etc. Follow-ups with people you’ve already reached once should run meaningfully higher than that. Your contact rate will be impacted by location, time of day, day of the week, and even local events or weather. If you’re experiencing a particularly low contact rate, check in with your manager and reassess your schedule to canvas when people are more likely to be home. 4–7pm tends to be an effective time for voter contact.

No — two different things. Scheduling happens through a Google Form your OM sends out roughly weekly/bi-weekly for the next 1–2 weeks (each metro has its own form link). ADP is only for logging hours you’ve already worked — it has nothing to do with setting your schedule.

Note that your Organizing Manager may elect to use a different system, so make sure you know what your team is doing.

1. Post in the right channel — Ecanvasser/app issues → #ecanvasser-questions-and-troubleshooting; onboarding questions → #captain-onboarding-questions; general team stuff → your individual team channels.
2. Tag your OM directly, especially if it’s urgent or specific to your team.
3. Set your Slack display name to your full name, and add your city to your title — this helps the Program team route your question to the right person faster.

Yes — Ecanvasser Office Hours & Help, every 2 weeks on Fridays, 1:00–1:30pm ET. Ask your OM to add you to the invite if you don’t see it.

• Join by Google Meet
• Join by phone: (US) +1 402-798-1833, PIN: 471 999 669#

Contact your manager first — they’ll share an alternate plan, which may mean shifting to phone calls for your voters instead of door-knocking that day. All voter contact data should be entered into Ecanvasser during your shift.

Lead with the nonpartisan, community-connection framing — not voting. Example: “I’m with Community Rising. We’re a nonpartisan group focused on bringing neighbors together, through events and connecting folks to resources.”

Full guidance: Community Rising — How to Talk About the Program & Media Guidance (INTERNAL).

Publicly accessible voter records. You can also share that we absolutely do not share their data with anyone and only use it for the purposes of this program.

This program runs as a randomized controlled trial (RCT) — we only track and follow up with the specific voters on your assigned list. If someone new lives at the address, or you end up talking to someone else in the house other than your target and get their information, you can log them as a New Voter Added record (though you don’t need to add them). You should still mark the target voter on your list as “Canvass Attempt – Not Home” or “Canvassed – Moved”.

Include: who you talked to and what they care about, in their own words (“worried about the rent increase” beats “concerned about housing”); the next step, if there is one; anything that changes your next approach (best time to catch them, a dog, a broken buzzer, language spoken).

Leave out: judgments about the person (write what they said, not what you thought); sensitive non-campaign-relevant details (health, immigration status, finances, anything told in confidence); your name and the time — the system stamps those automatically.

Examples, following the outreach arc (listen & connect → follow up with resources → introduce civic engagement) — not useful vs. useful, for the same conversation:

5 = quality, 4 = positive, 3 = contact, 2 = not a great experience, 1 = do not contact again.

Share it in your team Slack chat — resources get added to a shared team resource spreadsheet so other captains can use them too. Your OM decides which resources live in the guide. You can also review the resource guide to assess what makes a good resource.

Yes — one captain (Charles Abernathy) made a personal one-pager with his own photo on it to leave at doors, and it worked well enough that leadership asked to share it as an example. It’s also captured as a screenshot in the all-OM deck (first link in the OM Command Hub) if you want to see it in context.

Share it! Good scripts and approaches from captains have become official guidance before — e.g. a captain’s rapport-building line was formalized into shared team guidance after leadership saw it work. Post it in your team channel and tag your OM.